Politique de retours

RETURNS/EXCHANGES: Please note that all ROSALY Cosmetics items are handmade and made to order. Additionally, as these are skincare products, returns or exchanges are not possible. Please contact us at the email address: info@rosaly-cosmetics.com if you have any questions or concerns.

Packages that cannot be delivered by our shipping partners due to lack of details in the delivery address, packages refused by the customer, or packages that have not been collected from the Post Office will be canceled and refunded once received and processed at our central warehouse. A fee of 10€ will be deducted from the total amount before the refund to allow ROSALY to cover unnecessarily paid shipping costs.


Please carefully read these general conditions ("Terms and Conditions") before using the website www.rosaly-cosmetics.com (the "service") operated by ROSALY Cosmetics ("we", "our", or "ours").

Your access and use of the Service is conditioned on your acceptance and compliance with these Terms. These conditions apply to all visitors, users, and others who wish to access or use the service.

By accessing or using the service, you agree to be bound by these terms. If you disagree with any part of the terms, you do not have permission to access the service.


The sale prices of the products presented on the Site are indicated in Euros. The applicable sale prices for a purchase are those in effect at the time of order validation by the Buyer.

They do not include shipping fees, which are billed in addition to the price of the products purchased based on the geographical delivery area and the total amount of the order. Shipping fees will be indicated before final validation of the order by the Buyer.

Prices do not include applicable value-added tax (VAT) on the day of the order. VAT will be invoiced by La Poste and not by ROSALY, once the delivery is made. Any bank charges (such as exchange commissions) are the responsibility of the Buyer (including in the case of a refund).

The Seller reserves the right to modify its prices without notice and at any time.

The goods remain the full property of the Seller until the total sum due is received and paid by the Buyer.


If you wish to purchase a product or service made available through the Service ("Purchase"), you may be asked to provide certain information related to your purchase, including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You declare and warrant that: (i) you have the legal right to use any credit card or other payment method in connection with any purchase; and (ii) the information you provide to us is true, correct, and complete.

The service may use third-party services to facilitate payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our privacy policy.

We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product or service availability, errors in the description or price of the product or service, an error in your order, or other reasons.

We reserve the right to refuse or cancel your order if we suspect fraud or an unauthorized or illegal transaction.


We constantly update product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

Therefore, we reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time and without prior notice.


When you create an account with us, you guarantee that you are over 18 years old and that the information you provide to us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the service.

You are responsible for maintaining the confidentiality of your account and password, including, but not limited to, restricting access to your computer and/or account. You agree to be responsible for all activities or actions that occur under your account and/or password, whether your password is on our Service or on a third-party service. You must inform us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.


The service and its original content, features, and functionality are and will remain the exclusive property of ROSALY Cosmetics and its licensors. The service is protected by copyright, trademark, and other laws of Switzerland and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ROSALY Cosmetics.


Our service may contain links to third-party websites or services that are not owned or controlled by ROSALY Cosmetics.

ROSALY Cosmetics has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that ROSALY Cosmetics shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.


We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, at our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you can simply stop using the Service.

All provisions of the Terms which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


These conditions are governed and interpreted in accordance with Swiss law, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the service.

If you have any questions about these terms, please contact us at: info@rosaly-cosmetics.com